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A Message from CAM
As we face the challenging times ahead with the U.S. tariffs, it's natural to feel concerned. However, by staying united and supporting one another, we can navigate these hurdles together.
As we saw during the pandemic, the resilience and adaptability of our community have always been our strength. We’ve done it before, let’s do it again.
Let’s continue to support each other, share ideas, and stay focused on our shared goals. Together, we will weather this storm and emerge even stronger.
Stay positive and strong!
Mike Kolberg, Chair
Nancy Irvine, President
Canadian Association of Movers
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Having a heart – caring for your coworkers and yourself |
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Have you ever had one of those days when your head just hurt so much, and you started panicking because you felt incredibly overwhelmed?
I have. Countless times over my forty-five years in the workforce.
There’s so much to do and only so many hours to do it in. Your customers are demanding too much of your time and your family is getting too little of it. And just when do you have time for yourself to chill and reboot to get some energy to clear your mind? Probably never or not enough. |
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Being overwhelmed is something to be taken seriously. To have the feeling that you’re drowning in responsibility can be devastating to your mental health. Depression or general unhappiness. Anxiety and agitation. Moodiness, irritability, or anger. Eventually, as we all know, it will affect your physical health by suppressing your immune system, upsetting your digestive and reproductive systems, increasing the risk of heart attack and stroke, and speeding up the aging process. I have earned every piece of grey hair!
It’s important to recognize that your spouse or a family member, your co-worker or, most importantly, yourself is displaying symptoms that they’re overwhelmed. The effects of stress can be contagious, and relieving stress shouldn’t be a burden for anyone to carry alone. Tell people you are freaking out about your workload. Having a friend, or being a friend, during a stressful period can make a huge difference.
Here are 17 great tips that are so simple that you can use to help counterbalance the stress. Keep them in mind when you’re with someone else who is showing the signs of being overwhelmed.
Our industry is built on families. Not only do we move families, but the foundation of our individual businesses is family. We need to take care of each other. Please do. We’re all better when we’re functioning at full health. |
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17 Things to do When You’re Feeling Totally Overwhelmed |
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Inc.com January 20, 2016
You know when you’re swamped, and you can’t get things done, and you don’t know what to do? Here are the answers. |
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Helping and Supporting Others at Work |
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Indeed, February 28, 2023
Getting along with colleagues at work is important for inspiring teamwork and creating a healthy work environment. Being able to provide support to others at work is one way to build relationships with your colleagues and be a valuable team member.
In this article, the importance of helping and supporting colleagues at work, how you can provide support and the key benefits of doing so will be discussed.
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7 Strategies to Help When You Feel Overwhelmed at Work |
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Indeed, September 27, 2024
Feeling overwhelmed at work can happen when you have a lot to accomplish. This feeling can lead to burnout, so it's important to find ways to manage it. If you are feeling overwhelmed at work, there are strategies you can use to reduce your stress and feel more productive and more in control of your time. In this article, what it means to feel overwhelmed at work, the common causes and several strategies and tips for feeling less overwhelmed are discussed.
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MovingWaldo |
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MovingWaldo is Canada’s leading transactional marketplace for moving services, designed to help moving companies grow seamlessly. Unlike traditional lead generation platforms, MovingWaldo doesn’t sell leads—it delivers pre-booked, confirmed jobs directly into moving companies’ calendars. No chasing clients, no upfront costs—just real bookings that generate revenue. |
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Founded 10 years ago at Concordia University, MovingWaldo has continuously evolved to serve its users better. Powered by innovative technology and backed by experts from the moving industry, MovingWaldo’s proprietary algorithm generates precise moving estimates in real-time, saving time and money compared to manual assessments. Customers can book instantly through the platform, ensuring a smooth experience for both movers and clients. Moving companies set their own pricing and availability, maintaining full control over operations while benefiting from a steady stream of incremental business.
As a Canadian company, MovingWaldo is committed to promoting only verified, insured, and experienced movers. The marketplace continuously reviews completed jobs to uphold the highest service standards, ensuring customer satisfaction and strengthening reputations.
Joining MovingWaldo offers a smarter way to grow a moving business—filling schedules effortlessly while focusing on delivering outstanding service.
Contact:
Guillaume Lahoud
T: 418-570-4719
E: guillaume@movingwaldo.com
A: 917 Ave Mont-Royal Est, Montréal, QC, H2J 1X3
Useful links :
Booking engine: https://go.movingwaldo.ca/CAM-Website-Booking
Mover’s page: https://www.movingwaldo.com/move-campaign/
Waldo Verified: https://www.movingwaldo.com/community-resources/verification-process/
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We welcome SoldiPays as a new member to CAM. Based in the heart of Toronto, SoldiPays is all about making credit processing easy, reliable, and perfectly suited to your business. With over a decade of experience and a passion for helping our customers thrive, we know the ins and outs of payment processing—and they’re here to make it work for you. |
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They’re more than just a service provider; they’re your local payment partners, here to support you every step of the way. Whether you’re just getting started or looking to streamline, count on SoldiPays for solutions that feel right at home in your business.
Contact:
Robert Dario
T: 866-452-7323 x 330
E: rdario@soldipays.com
A: 1926 Lake Shore Blvd West, Toronto ON M6S 1A1
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Movers - Check Your CAM Listing |
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A quick reminder to check your listing on member directory to ensure that the information our over-10,000-per-month web visitors are reading about your company is correct and up to date. If you would like to change any of your information, email Marian and she’ll make the changes. Think about adding more details about your services – such as listing your specialties, like piano moving, or in-house relocation or your recycling program – or adding your social media links that tell a story about your activities in the community. This is all valuable information that could give you an edge in attracting customers to your business. |
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Staying Competitive in the Post-Election Marketplace |
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Leon Johnson, Matco Moving Solutions and CAM Board Member
IAM Portal Magazine, January-February 2025 issue
Are politics becoming too invasive in everyday life? Some might profess they don't believe so, but the fact is, politics and the recent post-election results affect our lives extensively. Today more than ever, we are becoming increasingly entangled in political agendas of pre- and post-election results.
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In Canada, we are fortunate to live in a peaceful and democratic nation. Sharing the longest international land border in the world with the United States has long been beneficial for both countries.
Recently, a different political agenda has started to emerge in the U.S. that will heavily influence a variety of sectors. The impact of this post-election government and its policies will certainly affect domestic and global relocation trends in the future.
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Days of Yore
Thanks to CAM’s “historian” Steve Sharpe who sent in this fabulous photo of Tippet-Richardson! Sadly, we don’t have a date for this, but we can guarantee it wasn’t yesterday! For those of you who aren’t aware … this is an example of the origin of why that thicker box that you pack plates and glasses in is called a “China Barrel.”
Do you have any photos you’d like to share? We’d love to see them! Send them to Marian. |
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Recording: Is International Moving Right for my Company? |
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In the fourth segment of our series on growth opportunities in the moving industry, Peter McCullough ran through the basics of the complexity of international moving. FTL, LTL, Groupage, cubing the load, specialized packing materials (and all sorts of things you may not have thought of) if you are thinking of getting into international moving. International is complex – and this primer is worth watching! |
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Trucking HR Canada: 2025 Women with Drive Leadership Summit
When: Wednesday, March 6, 2025 1:00 PM (ET)
Where: Westin Toronto Airport Hotel, 950 Dixon Rd, Toronto, ON M9W 5N4
Women with Drive is this sector's go-to event for everyone looking to learn more about recruiting and retaining a diverse workforce. This year’s theme, Accelerate & Lead, empowers attendees to accelerate their own careers while equipping them with tools to lead workplaces that attract and retain diverse top talent across all departments. Early bird pricing in effect until January 31, 2025.
For more information and to register, click here.
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Virtual Movers Conference
When: Wednesday, March 6, 2025 11:00 AM to 5:00 PM (ET)
Cost: Free with promo code
Presented by CAM members LiveSwitch and SmartMoving, amongst others. Specifically curated valuable speakers will deliver real world solutions to real problems in moving operations. Get actionable insights to help boost your profitability and you are GUARANTEED to get the best value from this conference. Once you are on the registration page of Zoom, you simply need to put in "CAM" as the promo code for access to the free registration ticket.
For more information and to register, click here.
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Save Time and Money in 2025 with Virtual Estimates
Ryan Fraser, Penske
Even the best–maintained fleets might suffer breakdowns, and the best-trained drivers could end up in an accident that's not their fault. The key to keeping your drivers safe is to make sure they're prepared to handle any emergency.
The safety bulletin, Breakdowns and Emergencies: Prepare for the Unexpected, offers some simple strategies your drivers can use to prevent and manage roadside emergencies, including:
• Performing proper pre-trip inspections
• Keeping emergency kits, tool kits and first–aid kits fully stocked
• Using your fleet's preferred roadside assistance and towing teams
Please print, post and share this monthly Safety Bulletin with your drivers to help them stay safe on the road.
For your convenience, past Safety Bulletins are available here.
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Your employees are the lifeblood of your organization. Their knowledge and expertise are crucial to your company’s success and it takes time and effort to amass both. The good news is that most employees are willing — even eager — to learn and grow professionally.
Investing in learning programs can help your organization and team members enjoy the many benefits of employee development.
3. Addressing skills gaps and future-proofing your organization
Skill sets for jobs have changed by around 25% since 2015 and this number is expected to grow to 65% by 2030. This is creating a significant skills gap, with 75% of employers reporting they can’t find talent with the right mix of skills.
Professional development helps your team members learn the in-demand skills they need to succeed in their current role — and the emerging skills they’ll need to have in the future.
For example, management and leadership skills were among the most in-demand competencies employers sought last year. Nine out of 10 human resource professionals indicated their organization had management skill gaps — and 78% of those were providing internal training to address those gaps.
Upskilling and reskilling benefits your team members, as well as your organization. Employees learn the skills they need to stay relevant in an evolving job market and your organization builds a skilled workforce that’s equipped to navigate future challenges and opportunities. It’s no surprise 89% of L&D pros agree that proactively building employee skills will help navigate the evolving future of work.
Stay tuned for part 4 on enhancing employee performance coming in the next issue.
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Snowbirds Auto Connection Ltd.
Snowbirds Auto Connection is a family-owned and operated vehicle transport company providing reliable, door-to-door, damage-free transportation across Canada and the U.S. SAC offers a variety of services including coast-to-coast transportation, cross-border relocation and vehicle storage.
Learn More |
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ADVERTISE HERE
Your ad could be here! Click above for more information about this exciting opportunity.
Learn More |
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Virtual Assistants
Supermove, January 20, 2025
Another 12-hour day. Another missed holiday with your family. All because you’re doing everything yourself: from selling moves to accounting, plus a dozen other repetitive tasks in between.
You didn’t sign up for this. Maybe you told yourself the grind comes with the territory, but it will get easier over time. Yet here you are, years later, and the grind hasn’t let up. If anything, it’s only going to get harder if something doesn't change.
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There’s been a lot of chat around Virtual Assistants (VA). The topic came up at our conference in November and with the help of Mark Hirschi of Salmon’s Moving in Richmond, we’re going to be using a VA to put together the May is Moving Month promotional campaign reels.
Mark’s October 18th Movified podcast delved into “Boosting Efficiency/Cut Costs – The Power of Virtual Assistants”.
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Extension For Making 2024 Charitable Donations to February 28, 2025
Registered charities play a vital role in Canadian society, offering a remarkably diverse range of services to people in our country and around the world. They work tirelessly to provide food and shelter to people experiencing poverty, operate schools, offer religious services, and run hospitals, among other charitable activities. However, they could always use more help. The CRA is administering the extension for 2024 charitable donations. This extends the deadline for making donations eligible for tax support in the 2024 tax year to February 28, 2025. |
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Los Angeles Warehouse, Equipment & Supply Needs
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International Association of Movers (IAM) charitable partner, American Logistics Aid Network (ALAN), is appealing to members in the Los Angeles area to help those impacted by the tragic wildfires sweeping parts of the area. |
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In a communication to IAM, ALAN said that the organization is currently busy providing non-profit organizations, that have been overwhelmed with donations for victims, with the logistics guidance that they need to sort, categorize, and prepare supplies for distribution. The aid network is also sharing key information including road closures, power outages, and curfews on their Disaster Microsite and their
Supply Chain Intelligence Center.
Highlighting the amount of support that will be needed in the days, weeks, and months ahead, ALAN appealed to companies that have warehouse space, trucks, equipment, or supplies that they would be willing to offer to contact them now.
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Social Media Connections
Have you liked us yet? |
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Take a Load Off Moving – Trusted Moving Experts on Vancouver Island |
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At Take a Load Off Moving, we specialize in providing stress-free, reliable, and professional moving services throughout Nanaimo, Vancouver Island, and Western Canada. As a locally owned and operated company, we take pride in being the only moving supplies warehouse on Vancouver Island, offering a one-stop shop for all your packing and moving needs. |
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Our comprehensive services include residential and commercial moves, long-distance and local relocations, secure storage solutions, junk removal, and move-out cleaning. With our team of bonded and insured movers, you can trust us to handle every detail with care, from packing and loading to safe delivery. We also offer specialized services like piano and senior moving to meet unique needs.
We’re proud to partner with Great Canadian Van Lines, ensuring seamless moves across North America, and offer additional rewards through our ‘More Rewards’ program, where clients earn 1 point per $1 spent. We’re committed to exceptional customer service, transparent rates, clean and well-maintained equipment, and a worry-free moving experience.
Contact:
Brandon Anderson, Owner/Business Manager
T: 250-616-7854
E: info@takealoadoffmoving.com
A: 1907 Wilfert Rd, Nanaimo BC Canada
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Infinit-I Workforce Solutions |
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Infinit-I stands for “Infinite Intelligence.” We believe that frequent and consistent skills training is the best way to expand knowledge and reinforce the behaviours that lead to safer drivers and safer roads.
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For 25 years, Vertical Alliance Group has helped transportation, warehouse, and distribution companies improve safety and profitability through effective online training on the Infinit-I learning management system.
Infinit-I is built to be configurable, ensuring that training settings, notifications, and reports are fully customized for each client. To date Infinit-I has delivered over 164 million training sessions, and has been recognized as a leading supplier to the transportation industry with exclusive membership to ACT 1 (the Allied Committee for the Trucking Industry).
Headquartered in Texarkana, TX and with a training and sales office in Dallas, Texas, the Infinit-I team of ~75 employees include in-house IT, video production, and real live client support from people who care.
Join us for our first of several webinars with CAM – this Thursday, January 30th at 1 PM (ET), Building Effective Safety Training Programs. More information is below in the education section.
Contact:
Ed Novoa, Canadian Ambassador
LinkedIn: https://www.linkedin.com/in/ednovoa/
T: 519-240-9868
T Help: 877-792-3866 x 300
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Intercontinental Group Announces the Retirement of Vince Parry |
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After an extraordinary 51-year career in the international transportation and moving industry, Vince Parry announced his retirement effective Dec 31, 2024.
Vince's journey has been marked by decades of dedication, exceptional leadership, and an unwavering commitment to clients, culminating as an ownership partner with the Intercontinental Group.
While Vince steps into retirement, he will continue to contribute to Intercontinental Group in an ambassadorial and consulting capacity over the next three years, lending his expertise to various strategic projects. |
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“Throughout his illustrious career, Vince has earned a reputation for excellence, building lasting relationships and championing the values of the moving industry. His absence will undoubtedly be felt across the company and the wider industry, but we are thrilled for him as he begins this next chapter of his life,” says Jay Ryan, Intercontinental Group President.
In retirement, Vince plans to spend more time with his cherished grandchildren, indulge his passion for choral music, travel, and dedicate countless hours to cheering on his beloved Liverpool FC.
“On behalf of everyone at the Intercontinental Group, we extend our heartfelt gratitude to Vince for his remarkable contributions and wish him all the best in his well-deserved retirement,” says Ryan. And CAM wishes Vince a very happy retirement as well.
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What Do Movers Think Will Shake Up The Industry In 2025? |
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As moving companies head into 2025, the industry is buzzing with optimism, readiness to innovate, adapt, and make up for the last few years. |
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CAM supplier Supermove gathered intel from 20 industry pros—including moving company owners, operators, and experts—to uncover what’s on the horizon. The report includes everything from the housing market recovery, diversification of services and balancing budgets and quality, to escaping the lead buying rat race, AI, and scaling with technology… the top trends and predictions movers believe will shape the industry this year and beyond! |
| Register Here |
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Are you scared of artificial intelligence? You don't need to be. AI can be used for social media, marketing, financials, operations and the list goes on.
Growing your business with ChatGPT can provide significant advantages by leveraging its AI-powered capabilities to streamline operations, enhance customer experiences, and boost efficiency. Here’s how you can use ChatGPT effectively:
1. Customer Support
2. Content Creation
3. Lead Generation and Sales
4. Training and Internal Communication
5. Market Research
6. Enhanced Productivity
7. Personalized User Experience
To learn more and access the full blog as well as Mark’s PowerPoint, click here.
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Save Time and Money in 2025 with Virtual Estimates |
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As moving companies head into 2025, the industry is buzzing with optimism, readiness to innovate, adapt, and make up for the last few years. |
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Trusted by hundreds of moving companies, LiveSwitch provides the quickest and easiest way to conduct virtual estimates and leverage video to document activities before, during, and after the move. LiveSwitch Contact also allows moving companies to request video recordings, record videos and take photos on-site, embed video request forms on their website, and more. Plus, it works on any device and requires no software or downloads.
To learn more, visit liveswitch.com/cam or book a demo with Ryan.
To watch the 18-minute introductory video with CAM President Nancy Irvine, click here.
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Protecting Moving Businesses from Invoicing Fraud |
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FIDI Focus, January 8, 2025
As the rate of cybercrime and phishing incidences increases, there has been a rise in cases involving digital invoicing scams, where fraudsters manipulate payment details, leading to substantial financial losses. |
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Invoice fraud, also known as ‘fake invoice fraud’ or ‘phishing invoicing,’ happens when fraudsters send a falsified invoice to a company, posing as a legitimate supplier. The invoice may appear to be from a known partner but often contains modified bank account details, leading the unsuspecting company to pay money into a scammer’s account.
Fraudsters may even go as far as calling companies, in your name, in your sector, requesting payments for your company’s invoices to be made to a different bank account. These schemes are often sophisticated, so even seasoned professionals can fall victim to them. But there are some straightforward steps your company can take to protect yourself.
Thank you to Marie-Pascale Frix, FIDI’s Business Intelligence Manager for providing some practical steps to mitigate the risks.
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Achieving A More Effective Employee Onboarding Process
According to Gallup Workplace, only 29% of new hires say they feel fully prepared and supported to excel in their new role after their onboarding experience. In other words, most of your new employees are probably underperforming, disengaged, hesitant to recommend working at your company, and at an elevated risk of leaving.
But employees who have a clear plan for their professional development are 3.5x more likely to agree that their onboarding process was exceptional.
Building an employee development plan and incorporating early learning into your onboarding process can set you up for higher employee satisfaction and productivity from the start. This is crucial for building employee engagement: New hires who strongly agree their onboarding process was exceptional are 3x more likely to say they have the best possible job.
Stay tuned for part 3 on addressing skills gaps and future-proofing your organization coming in the next issue.
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50 Keywords to Boost Your Moving Company’s SEO
SmartMoving
Digital marketing has changed the game for the moving industry. But as ad costs rise, 40% of moving company owners are focusing on improving their marketing initiatives, with search engine optimization (SEO) named a top area of interest.
Next to your online reputation, a solid organic SEO strategy is the most effective tool for getting your moving business to the top of Google. And choosing the right keywords is the best way to start.
Keywords are the words and phrases potential customers use to find businesses, information, and resources online. In this in-depth article, SmartMoving shares 50 top keywords for movers to help you increase traffic and leads.
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According to some sources, the Year of the Snake in 2025 is expected to be a favorable year for business and career growth:
Strategic thinking - The Snake's strategic energy is said to be beneficial for careers in 2025. This year is a good time to focus on long-term goals and make careful plans.
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Creativity and analysis - The Snake's ability to strategize is said to be especially helpful for those working in creative or analytical fields, such as education, arts, research, and sustainability.
Financial growth - Financial growth in 2025 is expected to be steady, though gradual. Thoughtful investments and a strategic approach are said to lead to economic stability.
Charm and intelligence - The Snake's natural charm and intelligence are said to attract admiration and lead to more business prospects and promotions.
Collaborations - The Snake's charm and intelligence are said to make 2025 a favorable year for collaborations and business ventures.
However, some say that the global economy in 2025 is expected to be moderate, with uncertainty looming. This includes the possibility of a trade war and tighter fiscal policy.
Calgary Herald: What will the year of the snake mean for you?
NHK World: Year of the Snake – The world economy in 2025
And just for fun for all of us including snakes …
China Highlights: Year of the Snake: Chinese Horoscope 2025 Predications
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Legal Disclaimer
The Canadian Association of Movers and/or any of its staff or members cannot and will not accept any legal responsibility for the accuracy of the information and details given in this newsletter which information has been obtained or given in good faith.
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www.mover.net | cam_national@mover.net | Media Kit |
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Canadian Association of Movers (CAM) |
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