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That Elephant in the Room |
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I was writing some social media posts this past week to stack up our queue on our Hootsuite planner. Anyone who manages their company’s social media accounts knows just how long this task takes. Finding new and different ways to say the same things all the time can test even the best media planner. I was happy for this coming month though … “spring ahead” time change, St. Patrick’s Day, and the first day of Spring are all posts I’ve been setting up. All very positive non-winter messages. |
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But it got me thinking … it’s “go time” for preparing for busy season. In CAMs case, we’re in the middle of ours because it’s basically a three-month period between the beginning of February until the end of April, when we organize the next golf tournament and the annual conference, prepare for our BBB-partnered May is Moving Month awareness campaign and design a new campaign with several CAM members for Moving Seniors Safely, coming up in a month’s time.
Suppliers are busy right now as well. I’ve been talking to several and they are getting their warehouses stocked up with supplies for their clients, so they have enough uniforms, cardboard boxes, packing supplies, floor runners, and the list goes on. Only time will tell how this season is going to work out for all our mover and supplier members over the next few weeks and months with the constant and ever-changing tariff threats from the ‘Head Elephant’ in the USA. All we can do is be informed and ready. You’ll see some potential challenges to keep your eye on listed below.
Are you prepared? As we roll into Spring, it’s time to start getting staff hired, trained, and ready for, what my moving company used to refer to as, “silly season”.
I wanted to remind you that CAM has several resources to help you. Please take a moment to head over to our education webpage. There you will find a bunch of videos on a wide range of topics that might be of interest to you. As well, we have our Training for Helpers and Packing & Unpacking instructional videos available. These are great videos for your sales staff to watch too as it will give them better understanding of what happens on a move. Remember, as part of your membership these videos are all free of charge for all your staff to review.
We also have the Canadian Professional Movers Course which has produced over 500 graduates since its inception. Students typically take about two months to complete the course, although it can be completed in a weekend…in fact, I did it in 4 days. It really is for anyone. Graduates can then proudly display the CPM designation on their business cards and sales tools. There’s more to read about this below.
So, as we all get ready for moving season – CAM will make sure that we continue to promote the association as THE place to find trusted and reliable movers and we can send inquiries and referrals your way.
And no matter how that elephant tries to step on us, let’s continue to support each other as we prepare for another challenging peak season. We can do this!!!
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Peak Season Preparedness
Canadian Association of Movers, February 14, 2025 |
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Time to prepare! |
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The peak moving season, from June to August, is coming fast. Here’s CAM’s advice to moving companies to help prepare:
1. Start hiring early: Recruit and train additional staff, including part-time labour, to meet increased demand.
2. Ensure crew readiness: Review the health and capabilities of your existing crew to maintain high-quality service.
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3. Check and maintain equipment: Inspect trucks and equipment to prevent breakdowns or shortages during busy periods.
4. Order your supplies: Contact your CAM suppliers to shore up your moving supplies, uniforms, etc. in case of future supply shortages.
5. Prepare your warehouse: Organize, clean and inspect your warehouse and storage area.
6. Implement efficient software: Automate processes with reliable software to streamline operations and handle increased workload.
7. Prepare peak season education: Get your social media planned and scheduled so you don’t need to worry about it when you’re busy. Be ready to inform clients about the challenges of peak season moving and set realistic expectations.
8. Optimize pricing strategies: Consider offering discounts for off-peak times or implementing surge pricing during high-demand periods.
9. Enhance customer communication: Develop a system for frequent updates and clear communication with clients to manage expectations.
10. Plan for contingencies: Establish backup plans and partnerships with other CAM members to handle overflow.
CAM can help with some of these preparations by providing educational information, some social media suggestions and connecting you with fellow movers.
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How Tariffs Could Affect Your Moving Business
Canadian Association of Movers, February 14, 2025 |
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It’s been a roller coaster month and highly emotional for many of our members. Emotion and national pride aside, we need to be prepared for what’s coming. The American tariffs and subsequent Canadian counter-tariffs are looming and likely to have significant impacts on moving companies operating in Canada.
Here are some things you need to keep your eye on.
• Higher prices for moving supplies: Items like packing materials and moving equipment imported from the U.S. may become more expensive.
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• Weakened Canadian Dollar: As of February 14, 2025, $1 Canadian is worth approximately $0.705 USD. TD Economics suggests it could drop to as low as 65 U.S. cents with the tariffs. This will have negative impacts on buying anything in USD, but those who get paid in USD will benefit.
• Increased costs for replacement goods: If moving companies need to replace damaged items, the cost of imported household goods will be higher.
• Impact on vehicle costs: The second wave of tariffs is expected to include passenger vehicles and trucks, which may increase costs for moving companies that need to purchase or maintain their fleet.
• Increased fuel costs: The tariffs could lead to decreased Canadian oil exports to the U.S., potentially reducing domestic production and driving up gas and diesel prices in Canada. As well, operating your trucks in the U.S. will also cost you more as it is predicted that U.S. gas and diesel prices could rise by 15 cents per gallon if the 10% tariff on Canadian energy imports is implemented.
• Potential decrease in cross-border moves: The tariffs may discourage some Canadians from moving to the U.S., potentially reducing business for international or cross-border moving companies.
• Consumer price sensitivity: After the GST holiday and with the knowledge that prices are going to go up, consumers are going to be more price sensitive than they ever have been in our lifetime.
But who knows for certain? While the full impact remains to be seen, Canadian members should prepare for potential cost increases and consider how to adapt their business strategies in response to these new tariffs.
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Promoting Your CAM Membership: A Competitive Edge for Canadian Movers
Canadian Association of Movers, February 14, 2025 |
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In today's "Buy Canadian" climate, your membership in CAM is a powerful tool to differentiate your business from the faceless internet movers and scam operators that don’t have Canadian roots (or even a street address for that matter!).
Here are key points for your sales and marketing teams to consider using to promote your CAM membership and showcase your commitment to quality, Canadian-based moving services:
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1. Canadian Roots: Emphasize that as a CAM member, you're part of a Canadian organization founded in 1969, dedicated to supporting and promoting Canadian moving companies.
2. Verified Credibility: CAM membership signifies that your company has undergone a stringent certification process, ensuring high standards of professionalism and ethical conduct.
3. Quality Assurance: CAM membership requires adherence to a strict code of ethics, ensuring customers receive reliable, high-quality moving services.
3. Easy Verification: Encourage potential customers to verify your CAM membership on www.mover.net, reinforcing your transparency and legitimacy.
4. Local Expertise: Stress your understanding of Canadian regulations, geography, and climate, which online or non-Canadian movers may lack.
5. Industry Leadership: As a CAM member, you have access to the latest industry trends and best practices, ensuring top-quality service for customers.
6. Community Involvement: Showcase your participation in your community by supporting local and Canadian. That often tips the scales.
Now is the time to shine!
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Welcome Colby Kiss to the CAM Board of Directors |
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CAM is pleased to welcome Colby Kiss to our Board of Directors! With nine years of experience in the moving industry, including owning Total Moving Winnipeg for five years and ownership in Globe Moving and Storage for just over a year, Colby brings valuable expertise in marketing, sales, and operational processes. |
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Colby's enthusiasm for CAM and his desire to contribute to the growth and professionalism of the Canadian moving industry is evident. He's already actively involved in various associations and business groups in Winnipeg, including CAM, Atlas, BBB, BNI, and Tech Canada, demonstrating a commitment to collaboration and industry advancement. Colby is also in the process of starting a movers’ mastermind in Winnipeg.
There’s no question that his marketing, sales, and operational processes have helped him develop and grow his business, and CAM is looking forward to tapping into that. He is interested in participating on the Conference and Marketing committees, with a vision to enhance communication and support for members and their teams across Canada. "Colby is very active with his social game and super supportive of CAM, as has been evident over the last three years he’s been attending our conferences,” says Nancy Irvine, President of CAM. “We're excited to have Colby's insights and dedication on our Board.”
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Ahhhh – Spring is right around the corner.
One of CAM’s favourite social posts every year is the one that shows Canada Moving loading up the truck at Roger’s Centre to head down to Dunedin for the start of baseball season.
To see the reel posted on the Toronto Blue Jays Facebook page, click here.
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Movified Mondays - Exploring the International Moving Landscape |
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Movified’s Mark Hirschi (L) sat down with International Association of Movers’ President Brian Limperopulos (R) live from the CAM’s conference last November. They break down the challenges and opportunities in international moving, from customs regulations and global expansion to how technology and tariffs are shaping the future of the industry. |
| Listen on Spotify |
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Movers - Check Your CAM Listing |
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A quick reminder to check your listing on member directory to ensure that the information our over-10,000-per-month web visitors are reading about your company is correct and up to date. If you would like to change any of your information, email Marian and she’ll make the changes. Think about adding more details about your services – such as listing your specialties, like piano moving, or in-house relocation or your recycling program – or adding your social media links that tell a story about your activities in the community. This is all valuable information that could give you an edge in attracting customers to your business. |
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Something Phishy Going on Here
Long time CAM member Jeff Melanson, General Manager, All World Moving & Storage in Fredericton passed along this email to us to make all CAM members aware of a scam that affects an initial sales prospect. We agree with Jeff that this is very clever using real addresses and very specific information about what is supposedly being moved. Please beware. |
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New Job Opportunities
There are several new job opportunities on our website. Watch for jobs posted there to see if they fit with your career plans. |
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CAM’s Professional Training for Your Employees |
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• Educate and certify your customer-service staff through CAM’s online Canadian Professional Mover course.
• Offer video training for your new helper employees (basic training, packing and unpacking modules).
• Provide access to an overseas training manual for administrative staff.
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How Does it Work?
The training videos are included at no charge as a benefit of membership.
Effective April 1, 2025, the CPM course is subject to a user fee. Students will require a personal username and password provided by CAM to access the education program modules. Once set up, students will receive complete program modules consisting of reading, videos, slides and tests, which they can access and study at their own speed.
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Canadian Professional Mover Course |
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Equip your sales team with Canadian Professional Mover (CPM) training, to give them that competitive edge when they are closing sales.
The CPM course was developed jointly by members of CAM and Dalhousie University. It’s regularly updated and is being used by Canada’s leading movers.
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The CPM course consists of nine modules:
• Estimating Procedures
• Long Distance Moving – Canada (Two modules)
• Long Distance Moving – Canada/USA/Mexico
• Local Moving
• Permanent Storage (Three modules)
• Office Moving
Students will:
• complete modules with reading and testing at their own speed;
• learn about the moving consultant’s role and moving services in Canada;
• become a Canadian Professional Mover; and
• receive a certificate and the right to use the CPM graphic on their correspondence and business cards and be able to identify themselves to clients as a Canadian Professional Mover.
The Canadian Professional Movers Course is a valuable educational tool for folks who are new to the industry, as well as for folks who have been around for awhile. In fact, a 20-year Relocation Consultant found the course “a great refresher” in which they “also learned some new and valuable information.” The course is only available to employees of a CAM Member. |
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Canadian Association of Movers Training Videos |
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CAM has produced two self-guided helper training videos that are available 24/7 online and can be conveniently watched from almost anywhere.
Helper Training Video
This online training video offers a basic orientation to professional moving, loading and unloading of household goods. They are available in both English (21:23 minutes) and French (28:43 minutes).
Packing & Unpacking Training Videos
This pair of training videos offers a basic orientation to professional packing and unpacking of household goods. They are only available in English. The packing video is 1 hour 20 minutes long. The unpacking video is 14:30 minutes in length.
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Mover’s Edge
CAM produces a biweekly newsletter in both English and French that contains timely and relevant information on moving trends and practices. Click here to view past issues.
Webinars
During the off season, CAM hosts periodic educational webinars with subject experts. Many of the past webinar sessions are available online to CAM members. Click here to view past webinars.
Conference
CAM hosts a two-day conference in November at which top notch speakers discuss relevant topics important to you. Click here to learn more about CAM2025.
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Congratulations to the graduates of our Canadian Professional Mover course during the last few months! All of these employees of these fine companies obtained their CPM designation. Well done! |
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AMJ Campbell
Jeff Hartleib
Sandy Milos
Thomas Finlay
Funk's Moving & Storage
Tiffany Melnyk
Hercules Moving Company Inc.
Ugne Grakauskaite
King's Transfer Van Lines Inc.
Selina Chubby-Landry
Meldrum The Mover Inc.
Caleb Tadesse
Quality Move Management, Inc.
Shivanie Kumar |
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Sirva
Eve Kendrick
Myah MacDermott
Irina Tremblay
Tippet Richardson
Elena Motorova
United Van Lines (Canada) Ltd.
Lindsay Currie
Punita Emmanuel
Ellen Fisher
Gina Garel
Zita Gilbert
Esther Liu
Kerry Stevenson
Carolyn Storozuk |
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Do you (and your coworkers) have your Canadian Professional Mover designation yet?
Learn More
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Recording: Building Effective Training Programs
In this January 30th CAM webinar, Ed Novoa of Infinit-I Workforce Solutions discussed the fundamental elements of a company-specific safety training program specific to the challenges of the transportation industry. Emphasis was placed on how online training can effectively communicate safety protocols and document training activities. Additionally, Ed reviewed a specific safety scenario and explored how to implement progressive discipline procedures to ensure compliance with safety standards.
Watch the recording
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Upcoming Webinar |
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CAM Webinar - A Beginner's Guide to Estimating
When: Thursday, April 10, 2025 1:00 PM (ET)
A timely webinar for moving coordinators and estimators looking to understand and master the art of household goods surveying. This webinar will cover the key methods—cubic feet, weight, and hours —while providing essential tips on conversions and accurate planning. Whether you're new to the industry or refining your skills, this webinar will help you create reliable estimates with confidence.
To register, click here.
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Snowbirds Auto Connection Ltd.
Snowbirds Auto Connection is a family-owned and operated vehicle transport company providing reliable, door-to-door, damage-free transportation across Canada and the U.S. SAC offers a variety of services including coast-to-coast transportation, cross-border relocation and vehicle storage.
Learn More |
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ADVERTISE HERE
Your ad could be here! Click above for more information about this exciting opportunity.
Learn More |
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Your employees are the lifeblood of your organization. Their knowledge and expertise are crucial to your company’s success and it takes time and effort to amass both. The good news is that most employees are willing — even eager — to learn and grow professionally.
Investing in learning programs can help your organization and team members enjoy the many benefits of employee development.
4. Enhancing Employee Performance
One of the primary benefits of employee development is the improvement in individual and team performance.
Learning opportunities enable your team members to acquire new skills and knowledge so they can perform their roles more effectively and efficiently. Whether they’re learning new technologies, refining their time management skills, or staying current with industry trends, your employees can move toward their full potential by leaning into development opportunities.
A well-designed employee development program aligns individual goals with business goals to ensure mutual success. When employees see the impact development can have on their career growth, they’re more motivated to produce higher quality work that contributes to organizational objectives.
Stay tuned for part 5 on increasing employee retention coming in the next issue.
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Sorry, You Have to Stop Apologizing
Colette Robicheau, LinkedIn, July 25, 2024
Executive presence is key to advancing your career and maintaining healthy relationships. One habit that can significantly undermine your presence is over-apologizing. While it’s important to acknowledge mistakes, excessive apologies can diminish your authority and weaken your personal connections.
Apologizing should be reserved for when we truly need to take responsibility for a mistake. When you apologize too often, you inadvertently train others to see you as less competent and more passive.
This article reviews the seven reasons why you need to curb this habit of saying sorry.
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Social Media Connections
Have you liked us yet? |
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Welcome to CAM
MovingWaldo |
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MovingWaldo is Canada’s leading transactional marketplace for moving services, designed to help moving companies grow seamlessly. Unlike traditional lead generation platforms, MovingWaldo doesn’t sell leads—it delivers pre-booked, confirmed jobs directly into moving companies’ calendars. No chasing clients, no upfront costs—just real bookings that generate revenue. |
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Founded 10 years ago at Concordia University, MovingWaldo has continuously evolved to serve its users better. Powered by innovative technology and backed by experts from the moving industry, MovingWaldo’s proprietary algorithm generates precise moving estimates in real-time, saving time and money compared to manual assessments. Customers can book instantly through the platform, ensuring a smooth experience for both movers and clients. Moving companies set their own pricing and availability, maintaining full control over operations while benefiting from a steady stream of incremental business.
As a Canadian company, MovingWaldo is committed to promoting only verified, insured, and experienced movers. The marketplace continuously reviews completed jobs to uphold the highest service standards, ensuring customer satisfaction and strengthening reputations.
Joining MovingWaldo offers a smarter way to grow a moving business—filling schedules effortlessly while focusing on delivering outstanding service.
Contact:
Guillaume Lahoud
T: 418-570-4719
E: guillaume@movingwaldo.com
A: 917 Ave Mont-Royal Est, Montréal, QC, H2J 1X3
Useful links :
Booking engine: https://go.movingwaldo.ca/CAM-Website-Booking
Mover’s page: https://www.movingwaldo.com/move-campaign/
Waldo Verified: https://www.movingwaldo.com/community-resources/verification-process/
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We welcome SoldiPays as a new member to CAM. Based in the heart of Toronto, SoldiPays is all about making credit processing easy, reliable, and perfectly suited to your business. With over a decade of experience and a passion for helping our customers thrive, we know the ins and outs of payment processing—and they’re here to make it work for you. |
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They’re more than just a service provider; they’re your local payment partners, here to support you every step of the way. Whether you’re just getting started or looking to streamline, count on SoldiPays for solutions that feel right at home in your business.
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Staying Competitive in the Post-Election Marketplace |
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Leon Johnson, Matco Moving Solutions and CAM Board Member
IAM Portal Magazine, January-February 2025 issue
Are politics becoming too invasive in everyday life? Some might profess they don't believe so, but the fact is, politics and the recent post-election results affect our lives extensively. Today more than ever, we are becoming increasingly entangled in political agendas of pre- and post-election results.
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In Canada, we are fortunate to live in a peaceful and democratic nation. Sharing the longest international land border in the world with the United States has long been beneficial for both countries.
Recently, a different political agenda has started to emerge in the U.S. that will heavily influence a variety of sectors. The impact of this post-election government and its policies will certainly affect domestic and global relocation trends in the future.
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Days of Yore
Thanks to CAM’s “historian” Steve Sharpe who sent in this fabulous photo of Tippet-Richardson! Sadly, we don’t have a date for this, but we can guarantee it wasn’t yesterday! For those of you who aren’t aware … this is an example of the origin of why that thicker box that you pack plates and glasses in is called a “China Barrel.”
Do you have any photos you’d like to share? We’d love to see them! Send them to Marian. |
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Recording: Is International Moving Right for my Company? |
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In the fourth segment of our series on growth opportunities in the moving industry, Peter McCullough ran through the basics of the complexity of international moving. FTL, LTL, Groupage, cubing the load, specialized packing materials (and all sorts of things you may not have thought of) if you are thinking of getting into international moving. International is complex – and this primer is worth watching! |
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Breakdowns and Emergencies: Prepare for the Unexpected
Ryan Fraser, Penske
Even the best–maintained fleets might suffer breakdowns, and the best-trained drivers could end up in an accident that's not their fault. The key to keeping your drivers safe is to make sure they're prepared to handle any emergency.
The safety bulletin, Breakdowns and Emergencies: Prepare for the Unexpected, offers some simple strategies your drivers can use to prevent and manage roadside emergencies, including:
• Performing proper pre-trip inspections
• Keeping emergency kits, tool kits and first–aid kits fully stocked
• Using your fleet's preferred roadside assistance and towing teams
Please print, post and share this monthly Safety Bulletin with your drivers to help them stay safe on the road.
For your convenience, past Safety Bulletins are available here.
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The Benefits of Employee Development
Your employees are the lifeblood of your organization. Their knowledge and expertise are crucial to your company’s success and it takes time and effort to amass both. The good news is that most employees are willing — even eager — to learn and grow professionally.
Investing in learning programs can help your organization and team members enjoy the many benefits of employee development.
3. Addressing skills gaps and future-proofing your organization
Skill sets for jobs have changed by around 25% since 2015 and this number is expected to grow to 65% by 2030. This is creating a significant skills gap, with 75% of employers reporting they can’t find talent with the right mix of skills.
Professional development helps your team members learn the in-demand skills they need to succeed in their current role — and the emerging skills they’ll need to have in the future.
For example, management and leadership skills were among the most in-demand competencies employers sought last year. Nine out of 10 human resource professionals indicated their organization had management skill gaps — and 78% of those were providing internal training to address those gaps.
Upskilling and reskilling benefits your team members, as well as your organization. Employees learn the skills they need to stay relevant in an evolving job market and your organization builds a skilled workforce that’s equipped to navigate future challenges and opportunities. It’s no surprise 89% of L&D pros agree that proactively building employee skills will help navigate the evolving future of work.
Stay tuned for part 4 on enhancing employee performance coming in the next issue.
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17 Things to do When You’re Feeling Totally Overwhelmed |
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Inc.com January 20, 2016
You know when you’re swamped, and you can’t get things done, and you don’t know what to do? Here are the answers. |
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Helping and Supporting Others at Work |
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Indeed, February 28, 2023
Getting along with colleagues at work is important for inspiring teamwork and creating a healthy work environment. Being able to provide support to others at work is one way to build relationships with your colleagues and be a valuable team member.
In this article, the importance of helping and supporting colleagues at work, how you can provide support and the key benefits of doing so will be discussed.
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7 Strategies to Help When You Feel Overwhelmed at Work |
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Indeed, September 27, 2024
Feeling overwhelmed at work can happen when you have a lot to accomplish. This feeling can lead to burnout, so it's important to find ways to manage it. If you are feeling overwhelmed at work, there are strategies you can use to reduce your stress and feel more productive and more in control of your time. In this article, what it means to feel overwhelmed at work, the common causes and several strategies and tips for feeling less overwhelmed are discussed.
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How To Hire Virtual Assistants
Supermove, January 20, 2025
Another 12-hour day. Another missed holiday with your family. All because you’re doing everything yourself: from selling moves to accounting, plus a dozen other repetitive tasks in between.
You didn’t sign up for this. Maybe you told yourself the grind comes with the territory, but it will get easier over time. Yet here you are, years later, and the grind hasn’t let up. If anything, it’s only going to get harder if something doesn't change.
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There’s been a lot of chat around Virtual Assistants (VA). The topic came up at our conference in November and with the help of Mark Hirschi of Salmon’s Moving in Richmond, we’re going to be using a VA to put together the May is Moving Month promotional campaign reels.
Mark’s October 18th Movified podcast delved into “Boosting Efficiency/Cut Costs – The Power of Virtual Assistants”.
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Extension For Making 2024 Charitable Donations to February 28, 2025
Registered charities play a vital role in Canadian society, offering a remarkably diverse range of services to people in our country and around the world. They work tirelessly to provide food and shelter to people experiencing poverty, operate schools, offer religious services, and run hospitals, among other charitable activities. However, they could always use more help. The CRA is administering the extension for 2024 charitable donations. This extends the deadline for making donations eligible for tax support in the 2024 tax year to February 28, 2025. |
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Los Angeles Warehouse, Equipment & Supply Needs
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International Association of Movers (IAM) charitable partner, American Logistics Aid Network (ALAN), is appealing to members in the Los Angeles area to help those impacted by the tragic wildfires sweeping parts of the area. |
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In a communication to IAM, ALAN said that the organization is currently busy providing non-profit organizations, that have been overwhelmed with donations for victims, with the logistics guidance that they need to sort, categorize, and prepare supplies for distribution. The aid network is also sharing key information including road closures, power outages, and curfews on their Disaster Microsite and their
Supply Chain Intelligence Center.
Highlighting the amount of support that will be needed in the days, weeks, and months ahead, ALAN appealed to companies that have warehouse space, trucks, equipment, or supplies that they would be willing to offer to contact them now.
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Legal Disclaimer
The Canadian Association of Movers and/or any of its staff or members cannot and will not accept any legal responsibility for the accuracy of the information and details given in this newsletter which information has been obtained or given in good faith.
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www.mover.net | cam_national@mover.net | Media Kit |
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Canadian Association of Movers (CAM) |
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