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No “Hail Mary” required! |
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(Don’t worry, we’re almost done with the football puns.)
I’ve been organizing conferences and events for over 35 years … in fact, that’s how I got into the moving business. Dave Taylor, the founding owner of Guardian Transfer in Nova Scotia, recognized my propensity towards logistics and troubleshooting while volunteering together on the big Hockey Canada tournaments in Halifax back in the early 2000s and felt I would be perfect as his move coordinator. He wasn’t wrong.
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As stressful as it can be, both mentally and emotionally, I absolutely LOVED going into people’s homes, learning about their history, and helping them with the next step in their life’s journey – whether it is exciting, scary, or absolutely heart-wrenching.
This weekend’s conference is Marian and my sixth together (we won’t count the two COVID conferences that we fully planned, changed, and replanned that didn’t happen). Our planning team is strong with a supportive Board of Directors and an inspiring group of fellas on our conference committee who have been so helpful with getting this year’s topics spot on.
In my mind, Brian Limperopulos is the most important person in the moving world, and he is coming to speak to us. As President of the International Association of Movers, he is ‘boots to the ground’ in so many countries and is on top of trends, threats, concerns, and wonderful opportunities that are happening across the globe.
We haven’t talked about claims at a conference in over a decade. We’re going to have two outstanding experts – Chris Webber and Alannah Granger – review your rights and responsibilities regarding coverage and discuss ways to mitigate your risk. Always the biggest issue brought forward to CAM, I personally can’t wait to hear what they have to say about this.
There’s no question that the pandemic escalated online presence and the inevitable fall out from all that activity. We are proud to be presenting several sessions to help you understand your cyber threat, the importance of social media promotion (no more Yellow Pages) and just how convenient artificial intelligence can be to ease your day.
Of course, it isn’t all work, work, work. Time and time again attendees have said that, while they got a lot out of the educational sessions, it was meeting new people and making connections outside of their moving realm that made all the difference.
Among those connections will be our room full of wonderful suppliers who will be more than happy to chat with you about their products and services.
And we have three fun social events for you to enjoy. Sunday will be our first-ever Grey Cup Tailgate Party. I’m looking forward to that as it’s a very relaxed atmosphere where you can watch the game, play some games, get a head start on getting your BINGO card filled, or pal around with old and new colleagues.
If you’ve never been to a CAM conference, don’t let that deter you from coming. Almost 40% of this year’s attendees are first-timers and many of last year’s rookies are back for their second year. I can’t emphasize how critical, in a world where we all need to build our relationships to move forward, that the CAM conference is the place to be.
Monday night NFP will be hosting their annual Cinq à Sept reception and Tuesday we will cap off the conference with a wonderful dinner and an opportunity to congratulate and thank leaders in our industry who have been recognized by you as outstanding contributors to the moving world.
We’re going to have a ball at this conference. Why not join us? It’s not too late to register. Let us know you want to come by emailing us admin@mover.net. Our absolute deadline is November 14th.
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CAM Welcomes Centennial Moving |
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Centennial Moving has been in business since 1995, using nearly three decades of experience to develop proven methods for packing and transporting belongings. We offer local, long-distance, cross-country, and international moving services, as well as storage solutions and car shipping. Our team is committed to top-tier customer service and operates six days a week to meet client needs. |
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Our mission is to help people overcome life’s challenges by offering specialized moving solutions. We ensure that belongings reach their destination in perfect condition. Our vision is to remain a leader in the Canadian moving industry, providing quality services at competitive prices while continually improving and exceeding expectations.
We are built on transparency, respect, commitment, passion, and innovation. These values help us deliver honest, reliable, and efficient services tailored to our clients.
Contact:
Dimitry Goldovski, SEO
T: 1-866-574-1967
E: sales@centennialmoving.ca
A – Calgary: 3352 47 Ave SE, Calgary, AB T2B 2W1
A – Markham: 500 Esna Park Dr, Unit 11, Markham, ON L3R 1H5
A – Surrey: 19130 24 Ave, Unit 107, Surrey, BC V3S 3S9
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People Love Len Wrays |
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Longtime CAM member Len Wrays Moving & Storage of Gibsons BC has won the hearts of their community and were named the favourite mover on the Sunshine Coast. Everyone at CAM congratulates them on this wonderful acknowledgment. As Len Wrays said in a recent social media post “We are very proud of our little family and all their hard work.” So are we … well done! |
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QMM Dishing It Out |
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The QMM team was out in full force putting in two shifts at the Union Gospel Mission on October 22nd. The QMMers helped serve up over 500 meals. Even Tim Nager, President and COO at QMM was pitching in on clean-up duty. As QMM says in a recent social post – giving back is part of their DNA. Congratulations to CAM’s 2024 Mover of the Year (Agent) for always stepping up to the plate. |
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CAM 2024 Annual Conference – It’s Not Too Late To Register! |
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For almost three decades, CAM has been the driving force behind movers connecting, learning, and socializing. Join us in Mississauga as we continue this tradition and create lifelong memories with fellow industry professionals, suppliers, and friends of CAM. Last year's conference in Ottawa was a resounding success, breaking participation records and setting the bar high for this year's event. We are going to better that!
Whether you're a seasoned attendee or a first-timer, the CAM2024 Conference is the place to be this November. We have a variety of packages to suit your work demands – full conference including the Awards Dinner on Tuesday Night; Monday or Tuesday daytime only; or just come for the Sunday night Tailgate Party. Check out the conference program and see what works for you!
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Don’t Forget The Trade Show! |
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When was the last time you had an in-person conversation with your suppliers? You’ll have lots of time to spend in the trade show area where you can learn about the latest products and newest services that help our industry to thrive. With 20 hours of trade show time, it’s a great opportunity for movers to get some one-on-one time with their suppliers! Here’s who’s signed up already: |
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Can’t get away for two days? We have a one-day registration option so you can “work” the trade show. Trade show hours are 7:30am to 4pm on Monday and 7:30am to 1:30pm on Tuesday or walk around on Sunday night at the Grey Cup Tailgate Party (separate admission). |
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Congratulations CAM Award Recipients 2024! |
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For 24 years CAM has been recognizing excellence in the moving industry. Whether it’s a long-time high-profile employee, someone behind the scenes who has dedicated their work-life to the betterment of the industry, or a moving company that has gone beyond the call of duty to help their community, our Association wants to acknowledge people who should be recognized for their work to improve the moving industry. |
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The class of 2024 is no exception. We are pleased to announce the following as recipients of a CAM award.
• Public Service – Cotie Drinkwater, TWO MEN AND A TRUCK® – Niagara Region
• Influencer – Alex Hupé, Shortline Moving (Winnipeg MB)
• Industry Leadership – Mark Hirschi, Salmon’s Moving (Richmond BC)
• Distinguished Service – Lorne Babiuk, Firemen Movers (Toronto ON) and Wayne Wishloff, Matco Moving Systems (Edmonton AB)
• Mover – Quality Move Management (Delta BC) – Agent and Bob the Mover (Fort Erie ON) – Independent
We have a wonderful industry that we should be proud of!
Recognition of these accomplished individuals and companies will be expressed at the CAM Awards Dinner on Tuesday, November 19, 2024, in Mississauga. If you are interested in attending to cheer on your colleagues, you can find single ticket or table options on our conference website under registration.
For more on the specific awards, recipients, and the dinner, click here.
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Thanks To Our Conference Partners! |
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CAM’s partners – our supplier members and sponsors who endorse CAM and its objectives – are helping CAM to deliver this quality event to you. We couldn’t do this without their continued support. |
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Snowbirds Auto Connection Ltd.
Snowbirds Auto Connection is a family-owned and operated vehicle transport company providing reliable, door-to-door, damage-free transportation across Canada and the U.S. SAC offers a variety of services including coast-to-coast transportation, cross-border relocation and vehicle storage.
Learn More |
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ADVERTISE HERE
Your ad could be here! Click above for more information about this exciting opportunity.
Learn More |
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Scaling Cybersecurity for Moving Companies: Ensuring Data Privacy, Compliance, and Operational Resilience |
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October 1, 2024
As small and mid-sized moving companies expand, the need for robust cybersecurity measures becomes even more critical. Managing sensitive client data like addresses, inventory lists, and payment details means that cybersecurity is not just an IT issue—it's a business imperative.
Gord Cowan, CEO of CAM Member CyBrilliance and speaker at CAM2024 has produced a guide which addresses the common concerns of CAM members. It focusses on the challenges of cybersecurity, data privacy, compliance, and the long-term impact on business growth and reputation.
As a moving company that is dealing with multi-dimensional pressures, you may see this article and respond in various ways.
1. "I’m Only Small—How Am I to Manage All This?"
2. "I Already Have Cybersecurity and Backup. Isn’t That Enough?"
3. "What’s This All Going to Cost?"
4. "We Don’t Have Time."
5. "We Are Too Small—We Aren’t a Target!"
Check out the guide for answers.
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6 Warning Signs From Your Current Moving Software |
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Supermove, October 18, 2024
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The frightening truth about moving software is that the majority is outdated.
As a moving company owner, the software you choose can be your biggest asset—or your worst nightmare.
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Not all software solutions are created equal and relying on outdated or inadequate technology can entangle your business in a web of problems.
Here are 6 major red flags that indicate you might be caught in bad software, and what you should be looking for instead to keep your business thriving.
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Truck Driver Training Resources |
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Welcome to Trucking HR Canada’s suite of tools and resources to help train and assess commercial transport truck operators and build the capacity of instructors, coaches, and mentors to support driver training.
Trucking HR Canada developed this suite to assist organizations of all sizes offer a consistent approach to occupational level training, sometimes known as finishing and/or onboarding programs, for truck drivers.
The tools are based on an updated version of the National Occupational Standard (NOS) which defines the knowledge, skills, and abilities that are necessary to be a commercial transport truck operator.
The NOS and the tools were built in collaboration with key industry organizations from across Canada – provincial and national trucking associations, insurance companies, safety organizations, and transportation partners.
These resources are intended to assist employers with occupational level training program development and driver growth though all stages of their careers with a focus on occupational level training. They outline the base knowledge and practical competencies required of an operator, and include support for employers for building training and assessing instructors, coaches, and mentors involved in driver training.
All the resources here are available as free downloads.
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January 2025 – Is International Moving Right For My Company? |
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When: Thursday, January 16, 2025 1:00 PM (ET)
Cost: Free!
You started out local, then went across provincial lines. Things got a bit more complicated when you started doing cross-border to the USA. Are you ready to other countries?
In the fourth of our series on business development, we explore the opportunity and challenges in shipping household goods internationally. We will review the different ways to ship overseas, including groupage versus less than container load (LCL) versus full container load (FCL) among other topics.
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Social Media Connections
Have you liked us yet? |
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Promoting Employee Wellness |
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In an industry known for its multiple stressors, taking care of yourself and your team is crucial. It's not just about physical health – it's about creating a work environment that supports mental and emotional well-being too.
Companies have long been responsible for the on-the-job health and safety of their employees. This responsibility however is now changing for employers as a greater realm of care for the overall wellness (physical and mental) of employees – both on and off the clock - is being considered.
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The shift is the result of changing employee expectations, updates in legislation and the understanding by employers that a healthy workforce brings with it some real and quantifiable advantages.
TruckingHR Canada offers a free resource on taking a holistic approach to employee well-being, which could be a game-changer for many moving companies.
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Pro Bono Students Canada |
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On October 9, 2024, Pro Bono Students Canada (PBSC)’s Consumer Protection Legal Clinic hosted its chapter training session at York University - Osgoode Hall Law School with the incoming students for the 2024-2025 term. CAM President Nancy Irvine and Detective Constable Chris Long of the Toronto Police Service both spoke about their takes on moving scams orchestrated by disreputable operations posing as moving companies.
PBSC engages approximately 1,500 law students annually to provide free legal information and services in partnership with community organizations and supervising lawyers and notaries. In the case of moving scams, Toronto’s Scocco Law is the supervising law firm.
CAM has been involved with PBSC since 2021 with the meteoric rise of moving scams when we overwhelmed and needed assistance dealing with the hundreds of complaints coming in about these unscrupulous operations. We were able to send victims to PBSC for legal advice.
Thankfully, with the help of CBC Marketplace bringing awareness to the issue and catching the eye of Chris Long, many of the scammers have been identified and have ceased to operate. Moving scams were way down this past year, but there has been a slight increase over the past few months. While we don’t anticipate many calls, it’s great to know that these students will be able to deal with helping stressed-out victims navigate the initial challenges of retrieving their household goods.
It was great for Nancy to see 2023 CAM Public Service Award winners Chris Long (literally with the hair!) and Rocco Scocco again.
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Congratulations to CAM members Orbit International Movers (Canada) and Armstrong International Movers, both based in Toronto who were recently named as FIDI (Fédération Internationale des Déménageurs Internationaux) top performers!
The FAIM Quality Standard, which FIDI uses, is a worldwide high-quality standard for international moving and relocations services. FAIM certified companies need to comply at all times to operational standards, supply-chain management, risk management, data protection, and have financial stability.
The FAIM Compliance Procedure follows a 3-year cycle, with an extensive on-site audit every third year. The on-site audit process is performed by independent auditors.
Well done both!
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Atlas Canada – Platinum Sponsor of CAM2024 |
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Thank you for your ongoing support of CAM and our annual conference. Looking forward to seeing you in Mississauga! |
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Did You Miss “Is Cross Border Right For My Moving Company” On September 19th? |
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In the third of our series discussing growth opportunities, CAM2024 conference presenter Peter McCullough reviewed some of the finer points of providing relocation services to and from the United States.
Click here to view the webinar (27 minutes).
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6 Moving Horror Stories Every Company Should Avoid (And How to Prevent Them) |
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Supermove, October 18, 2024
Moving can be a stressful time for clients, but it can also become a nightmare if things go wrong—for moving companies too.
As a moving company, avoiding these common horror stories is key to protecting against expensive mistakes, keeping customers happy and building a strong reputation.
Here are five moving mishaps that should never happen and tips on how to prevent them. |
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Tighter Rules On Air Freight Shipments After Fires |
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New temporary restrictions have been introduced for air freight shipments into the US, Canada, and Australia from Europe and Commonwealth of Independent States (CIS) countries following reports of at least two packages containing incendiaries catching fire in European postal networks. |
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CNESST Offers New Insurance Premium Training |
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The CNESST is pleased to announce that a new training offer on insurance premiums is available on its website. As an employer or representative, you are invited to discover the training capsules specially designed to inform you and support you in your insurance premium obligations. Thanks to a user-friendly and interactive approach, these capsules offer a personalized learning experience. Discover these capsules now, from the Insurance Premium Training page. Stay tuned! Other training will be added in the coming months. |
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Legal Disclaimer
The Canadian Association of Movers and/or any of its staff or members cannot and will not accept any legal responsibility for the accuracy of the information and details given in this newsletter which information has been obtained or given in good faith.
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www.mover.net | cam_national@mover.net | Media Kit |
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Canadian Association of Movers (CAM) |
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