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Will AI replace movers? No, never. But movers who use AI will replace movers who don’t.
There’s so much talk these days about Artificial Intelligence (AI). You can’t escape it. There’s also a lot of worry and concern about this recent phenomenon. After all, how can you trust something that is growing at an outrageous pace that you really don’t understand? |
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AI started to take shape during WWII, when famous “Enigma” codebreaker Alan Turing and other mathematicians and scientists first began to seriously explore whether computers could think or solve problems like humans. Those explorations continued with slow progression over the next eight decades until the last few years, when things have really taken off.
With all the advances in technology and the explosion of data, AI is now everywhere–from voice assistants in our phones to tools that help businesses make decisions.
AI use cannot be described as anything else but explosive. The number of users worldwide nearly tripled from 116 million in 2020 to over 314 million in 2024. Projections for 2025 show that AI use will increase a further 20% to nearly 379 million before the year is done.
Companies in all kinds of industries are using AI to work smarter and faster, and it’s changing the way we live and work in ways we’re only beginning to understand. Our industry is figuring this out. As Ramiro Quiros mentioned in his last webinar on moving technology, there are already 60+ data and software solutions on the market to help movers increase their efficiency by at least 30%.
Want to increase your efficiency?
Add in AI using everything from chatbots and virtual assistants to handle customer questions instantly, to business trend analysis and forecasting, to document processing, to tracking shipments and optimizing inventory, to detecting fraud and improving risk analysis, to revolutionizing marketing. Hundreds of millions of us are interacting with it every day, whether we are realizing it or not.
CAM uses it regularly to do an in-depth analysis of potential members by scouring the web for reviews and complaints about them. A chore that used to take hours is now done in milliseconds. With a little fact checking to ensure truth and circumstance, we have gained precious hours back into our workday to tackle other projects and move the member onboarding process along more quickly.
There are hundreds of ways to incorporate AI into your business to make you more efficient, productive and visible. Whether you want to or not, you must adapt AI, or you will become uncompetitive in an industry with a limited market in challenging times.
The possibilities for using AI are endless, but so is the risk until we learn more.
In an industry that is built on trust, we are naturally sceptical about things that are different from what we know. Judging by the types of questions that are coming in for Ramiro to address in our webinar on Thursday about practical uses of AI in the moving industry, our members are concerned about its safety and ability to safeguard confidential information.
While we are getting more comfortable with AI, we are still unsure about total surrender to machines that can think like us. Why not join us on Thursday to learn more? Ramiro is unquestionably one of the experts in our field on AI and will be able to impart lots of his own intelligence onto us. Details to register are below.
By the way, my blogs are never written with AI. It’s 100% authentic Nancy and it takes hours (2 hours and 8 minutes on this one to be exact) to research, write and edit. On this, I won’t compromise!
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Last chance to register! CAM Webinar—AI in Moving—Practical Use Cases |
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When: This Thursday, May 22, 2025 1:00 PM (ET)
Cost: Free to CAM members, $30 for non-members
Explore how current off-the-shelf artificial intelligence tools can be a game changer for moving companies. This session introduces real-world AI applications–from analytics to content generation and automation. Ramiro Quiros of MovingTech.ai will share practical examples and actionable tips to help you implement AI solutions that improve decision-making and streamline operations.
To register, click here.
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What’s your reputation online? Try This Out! |
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What’s your reputation online? You think you know, but you may be surprised what’s being said about you from remote sources you weren’t even aware of. Take a minute (literally) and do this exercise.
Go into your favourite AI source, for example www.chatgpt.com or, our favourite, www.perplexity.ai and type in:
“Tell me what you know about [insert your company name here] including strengths and weaknesses using reviews, complaints, comments and other resources including media.”
Hit enter.
The results may shed some light on negative aspects of your reputation that you need to work on, or positive aspects that you should be shouting about from the rooftops on social media.
If you’re interested, here’s AI’s unedited analysis of CAM.
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We’re welcoming two new members to CAM in this issue.
Welcome to Western Financial Group |
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Western Financial Group has partnered with CAM to help qualified members save 8-10% on their business insurance and employee benefits. “We offer a full range of insurance solutions, from business and commercial fleet to home and auto,” says Blake Smiley, Manager, Business Development. Why not reach out and say hi? Or join their webinar on Business Insurance for Movers on June 9th, 2025 – check out the details further down. |
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Contact:
T: 1-800-665-8990
E: Blake.Smiley@westernfg.ca
A: 201-600 Empress St., Winnipeg, MB R3G 0R5 Canada |
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Welcome to ONESource Moving Solutions |
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ONESource Moving Solutions specializes in comprehensive move management and relocation services, with a particular focus on senior moves. Serving local, long-distance, and out-of-country clients, they offer personalized support for sorting, downsizing, packing, full unpacking, crating, and complete set-up. |
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Their services also include junk removal, donation programs, deep cleaning, estate services, online auctioning, personal organizing, space planning, and specialized age-in-place and snowbird solutions. With expert attention to every detail, ONESource ensures a seamless, stress-free transition tailored to each client’s unique needs.
Contact:
T: 519-984-2111
E: danielle@onesourcemoving.ca
A: 6 County Rd 42, Maidstone, ON N0R 1K0 Canada |
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2nd Annual BC Moving Industry Golf Tournament |
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The 2nd annual BC moving industry and friends golf tournament is set for August 10, 2025 at Country Meadows Golf Club in Richmond BC. The Texas scramble will begin at 10 am and will conclude with dinner, awards and a silent auction. Industry Rate: $150 | Friends Rate: $165 | Foursome Rate: $500.
Sponsorship opportunities are also available.
This is more than just a golf tournament—it’s a chance to network, have fun, and enjoy a fantastic day on the course!
Organizer, Mark Hirschi of Salmon’s Moving, tells us that spots are filling up fast—so secure yours today!
Click Here to register now!
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New Frontiers: The Next Era of Talent Mobility & Global Work—CERC National Conference |
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Join the Canadian Employee Relocation Council (CERC), a leading authority on global mobility and employee relocation, September 14–16, 2025 in Calgary for their National Conference, where they’ll address the challenges and opportunities shaping the future of talent mobility and global work. |
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Hear from a dynamic lineup of speakers covering key topics such as: Driving ROI in Global Mobility: Balancing Costs and Employee Satisfaction, Sustainable Solutions for Global Mobility, Technology and Transformation: Small Steps, Big Impact and more. Full agenda available online.
Network with decision-makers from organizations like Air Canada, Canada Life, Deloitte, KPMG, Mercer, Shell Canada, Suncor, Nova Chemicals, Vale Base Metals—and many more. Plus, enjoy fun networking events designed to foster collaboration and spark bold ideas.
Save $235 with Early Bird Rates–Ends June 30, 2025
• CERC Member: $1,210.00 + GST
• Non-Member: $1,710.00 + GST (includes one-year free membership for organizations without current or past membership)
Use promo code 2025-CAM at checkout for an extra 10% off!
Secure your spot today — and be part of the transformation.
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Company For Sale
We recently posted an ad for the sale of a company in Mississauga on our website. You can view the details here. |
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May is Moving Month
A reminder that May is Moving Month and you still have 12 days left to tell people how fabulous you are! If you need ideas on what to say, contact Nancy and she can provide some tips and ideas. CAM will continue to post encouraging consumers to do their research and be safe by picking a trusted and reliable CAM member for their move. |
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New Employee? Save $50 This Month–CAM Members Can Now Get Some Spring Training In!
In preparation for peak season, CAM has some great education resources available to all active CAM members. Get your team ready!
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CAM Webinar 2506—Business Insurance for Movers
When: Monday, June 9, 2025 1:00 PM (ET)
Cost: Free to CAM Members, $30 to non-members
Join us for an educational webinar presented by Western Financial Group in collaboration with CAM. Discover key tips to ensure your insurance policy responds properly and items to be aware of from CAM’s newest insurance provider, Western Financial Group, during this one-hour session.
This presentation will include an overview of the 2025 insurance marketplace, key coverages you may need, and why it pays to insure to value. This will be followed by a question-and-answer session.
Register now and secure your spot!
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CAM Webinar 2507–Intermediate Estimating aka "Things that will blow up your quote"
When: Thursday, June 12, 2025 1:00 PM (ET)
Cost: Free to CAM Members, $30 to non-members
In Beginners Estimating, you mastered the basics of estimating shipments by weight, cube, and time. But what about the trickier stuff that blows up your estimate? Think about packing fragile items, crating delicate paintings, or maneuvering a grand piano through tight spaces—these are the challenges that can derail even the best plans. Join industry experts Peter McCullough and Nancy Irvine as they guide you through Intermediate Estimating, tackling the complexities of "not-so-easily-cubed" household goods. This webinar will help you refine your skills and confidently handle the trickiest moving scenarios.
To register, click here |
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The 6 Cornerstone Principles of Effective Listening
Paul Petrone, LinkedIn April 21, 2025
At a time when attention spans are those of a multi-tasking Tse Tse fly, this short LinkedIn article is a good reminder of effective listening.
It won’t be surprising that many of us aren’t great listeners. Often, we fall into a trap of not listening at all or are just waiting for our chance to respond, instead of keeping quiet, paying attention, and listening to understand.
In short, here’s what you can do to hear better. Your customers and coworkers will appreciate it.
1. Give silence and space
2. Maintain eye contact
3. Be mindful of your body language
4. Show empathy by sharing your own missteps and failures
5. Ask open-ended questions
6. When you don’t agree, ask them to help you understand
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Proven Tactics to Get Referrals |
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Nothing beats word-of-mouth and referral leads. But what nobody tells you is that doing good work alone won’t get you all the referrals you could be getting. The best movers don’t hope and wait. They have tactics to keep referrals coming, over and over again.
CAM Supplier Supermove sat down with three industry titans who walked them through the real tactics those companies are using today. Supermove has rounded up the best ones for you here.
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Your employees are the lifeblood of your organization. Their knowledge and expertise are crucial to your company’s success and it takes time and effort to amass both. The good news is that most employees are willing—even eager—to learn and grow professionally.
Investing in learning programs can help your organization and team members enjoy the many benefits of employee development.
In January, we began a 10-part series to help you elevate your team. It’s time for our final thoughts.
10. Final thoughts: Build an employee development program that works for your team
The benefits and importance of employee development are clear, but only three in 10 employees strongly agree that someone at work encourages their professional growth. This is a missed opportunity to elevate your team and make learning your competitive advantage.
Take the time to build a learning and development program that will help you overcome your business’s challenges and reach your organizational goals — whatever those may be. Prioritize the initiatives that will make the biggest impact and measure your progress so you can continue to justify your investment. Finally, adapt your initiatives as needed to ensure they continue to serve your team over time. Successful development programs need to evolve, just as organizations and teams do.
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Golf Day Registration Now Open!
Registration for our 29th annual golf day is now open. Join us for pre-game lunch, drinks, our very favourite “belly busting buffet” at the 19th hole, prizes, and more!
Split tee times between 12:00 noon and 1:00 p.m. As well, our popular draw The Opening Drive is back where everyone gets a prize.
Don’t golf? No matter! Come and hang out with the movers and suppliers and enjoy all of the benefits of the day without losing any golf balls. Or just join us for the 19th hole reception and dinner. Many do. Check in with us to learn more about non golf.
Would you like to sponsor any prizes or provide support to CAM? We have a variety of options to suggest, unless you have a great idea of your own.
More info about golf, sponsorship, or to register, click here.
Any day on a golf course is better than being in the office. |
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We always strive to provide a lineup of quality speakers and topics, and 2025 will be no different! Presentations will all be about protection–protecting your business, your reputation, your margins and your drivers. And back, by popular demand–the "Chocolate Talks" roundtables–a CAM favourite where you blind draw your tablemates for an afternoon of discussion about the triumphs and the challenges our industry and our businesses face daily.
There is plenty of time to wind down, relax, and enjoy time with your fellow CAM members. Whether it's tailgating on Sunday night, touring the Kingston Pen on Monday afternoon, catching up with folks that evening at NFP Night, the hotel bar afterwards, or Tuesday's reception and dinner, you'll always find some fine folks to spend time with.
One of the more important aspects of a CAM conference is meeting movers and suppliers outside your circle. Make your connections during any social events, the 20 hours the suppliers are hosting the trade show, or "The Chocolate Talks". The country is represented from coast to coast to coast. Come meet some new contacts!
You can't be at a CAM conference and not have fun! Whether it's in a quirky game with the exhibitors, testing your aim by throwing footballs, striving to win an "Elf Sack", breaking out of jail, or sharing a song with one of the area's most famous entertainers, CAM2025 will be good for a laugh or two.
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Check out the CAM2025 website for more information |
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Social Media Connections
Have you liked us yet? |
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Snowbirds Auto Connection Ltd.
Snowbirds Auto Connection is a family-owned and operated vehicle transport company providing reliable, door-to-door, damage-free transportation across Canada and the U.S. SAC offers a variety of services including coast-to-coast transportation, cross-border relocation and vehicle storage.
Learn More |
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ADVERTISE HERE
Your ad could be here! Click above for more information about this exciting opportunity.
Learn More |
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The Lasting Impact of Mover’s Edge
For 400 editions, Mover’s Edge, CAM’s biweekly newsletter, has chronicled the evolution of the Canadian moving industry. Launched on June 2, 1998, the newsletter’s origins were a vital communication tool for CAM, connecting members to industry news and each other.
Many of the industry’s challenges—pricing, regulation, education, and consumer trust—remain as relevant as they were 27 years ago, but the tools, technology, and scale of engagement have advanced significantly. The newsletter’s role as a connector and information hub has only grown, and its historical content reflects an industry that is both rooted in tradition and the ever-changing landscape of household goods transportation.
Through pandemics, technological revolutions, and shifting consumer expectations, Mover’s Edge has remained a steady, relevant presence. Readership continues to grow monthly with over 2,500 member subscribers. Today, Mover’s Edge boasts a 43%-51% unique open rate for each issue—more than double the industry standard for digital newsletters. We couldn’t work harder or be prouder of each publication, and we thank you for taking a few moments every other Tuesday to peruse the news!
Click here to read the 1st issue of Mover’s Edge. It was an important connection to members then and it remains so today.
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Welcome Déménagement Expérience! |
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Francisco Gamboa, based in Mont Royal, QC, has been serving Greater Montréal for 15 years and has the expérience and proven track record it takes to move to the next level. Déménagement Expérience is now a CAM member and a North American Van Lines agent. |
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Customer reviews for Déménagement Expérience are overwhelmingly positive, emphasizing professionalism, careful handling, transparent pricing, and excellent customer service. Clients report stress-free experiences and high satisfaction with both local and long-distance moves. The company has built its reputation on positive word-of-mouth and client recommendations, emphasizing satisfaction and stress-free moves. Why not reach out and say hi!
Contact info:
Francisco Gamboa, Operations, Fleet Manager
T: 514-736-1929
E: admin@demenagementexperience.com
A: 5810 Chemin de la Côte-de-Liesse, Mont-Royal, QC H4T 1B1Canada
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CAM President Nancy Irvine with Edgar Gamboa, Francisco Gamboa, Alfred Rubio and Hugo Garcia (l. to r.) of Déménagement Expérience. |
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An Historic Shipment: Intercontinental Van Lines Transports One of the World’s Most Extensive Private Collections of Antique Firearms |
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In a move that blends precision logistics with a deep respect for history, Intercontinental Van Lines Inc. (IVL) has successfully completed the meticulous packing and international shipping of one of the most extensive private collections of antique firearms ever assembled. The collection, vlaued at $1.1 million, is enroute to London, UK, where it is slated for auction at the renowned Olympia Auctions later this year. “We treated each firearm not just as a valuable item, but as a piece of living history,” said Jay Ryan, President of IVL. “From climate-controlled packing environments to custom-built crates and white-glove handling, every measure was taken to ensure these antiques arrive in pristine condition.” |
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Fridays are tough for some to keep the energy going after a long week. James Messenger, Vice President/Partner of AMJ Campbell – Kitchener-Waterloo & London wanted to have some fun. Recently, he asked all the staff, “what is the one song you would play to pump you up and lift your energy?” He made a list of each person’s song, shared on excel, and put a vote system for a gift card. Sure enough, on the next Friday, he played all the songs through their phone systems. As James posted … it was “a lot of fun to start the day!”
There was lots of variety–everything from AC/DC’s Thunderstruck, Courage by the Hip, Daddy Yankee’s Gasolina to Ridin Dirt by Chamillionaire amongst many others. What was the most requested song? Smack That by Akon.
We’ll be adding those to our playlist as well. Thanks for the idea, James! #workcanbefunalso |
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Due to high interest from CAM members in recent weeks, CAM has recalled two webinars from 2021 onto our Vimeo page.
If It Wasn't For The People, This Job Would Be Easy!
What's the secret to ensuring your next hire not only has the right experience but also has all the right personality traits, ethics and commitment to truly fit the job, fit your company and thrive in the role? Wouldn't it be great if you could find this out about every applicant before you even look at their resume? In this 30-minute presentation from 2021, CAM2023 conference presenter Tim Brennan talks with CAM about what qualities we should be looking for from General Managers through to Swampers/Helpers to have our company hire and retain employees. |
| Watch Webinar |
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Managing Your Online Reputation... Before it Manages You
Since the pandemic, online shopping and selection of services has increased exponentially. Guess what? So have negative online reviews. Good online reputation management is not only about reacting well to what people say about you, your brand, or your products and services, but also about whether to react at all and, if so, when. Timing is critical, and big companies have whole teams, sentiment analysis software, or even reputation management firms to take care of all this on their behalf. But for a small-to-medium sized business, this work usually falls to you and your team. |
| Watch Webinar |
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With Growth of AI Assistants, Employers Must Focus On Ethics, Says Expert
HR Reporter, March 26, 2025
'The technology is emerging so quickly and decisions are being made so quickly that we need to get in front of them before they cause harm.'
Artificial intelligence (AI) assistants will soon be available to many workers, and employers must urgently establish ethical guidelines around their use, according to one Canadian academic.
“We need ethical guidelines because the technology is emerging so quickly and decisions are being made so quickly that we need to get in front of them before they cause harm,” says Isabel Pedersen, professor in the Faculty of Social Science and Humanities, and firector of the Digital Life Institute, at Ontario Tech University.
“And the harm could be to individuals.”
As we navigate this new world, there are some interesting aspects of embracing this rapid growth in new technology.
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The Benefits of Employee Development
Your employees are the lifeblood of your organization. Their knowledge and expertise are crucial to your company’s success and it takes time and effort to amass both. The good news is that most employees are willing—even eager—to learn and grow professionally.
Investing in learning programs can help your organization and team members enjoy the many benefits of employee development.
9. Improving business performance
Given the many benefits of employee development, it should come as no surprise that investing in learning has a tangible impact on your company’s bottom line. Everything from improving employee performance and engagement to reducing risk and turnover can improve profitability.
The Josh Bersin Company found organizations that facilitate career development are 3x more likely to delight customers, 4x more likely to innovate effectively, and 2.6x more likely to exceed financial targets. Similarly, Gallup reports companies that invest in development achieve 11% greater profitability.
With strong potential to see worthwhile returns on employee training and development, it would be a poor decision not to invest in these initiatives.
Stay tuned for a recap and some final thoughts on building an employee development program that works for your team coming in the next issue.
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Legal Disclaimer
The Canadian Association of Movers and/or any of its staff or members cannot and will not accept any legal responsibility for the accuracy of the information and details given in this newsletter which information has been obtained or given in good faith.
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www.mover.net | cam_national@mover.net | Media Kit |
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