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President’s Message

Welcome to CAM

Supplier Spotlight

Moving Seniors Safely

CAM Education
The Benefit of Employee Development

Labour. Crisis, what crisis?

Health Matters at CAM

Check this out!
Social Media Connections

ICYMI

President’s Message

Unlike the last few years where the focus was on moving scams, this year we are focussing more on trust – assuring older Canadians that with proper planning, CAM and our trusted members can help with successful preparation and execution of their move.  There is no doubt that for many seniors, moving at an advanced age could be the most stressful and worrisome one they will do in their lifetime, as it is often done with a life-changing circumstance forcing the transition to a new situation after living in a home for decades.  For movers, relocating seniors is a different type of move that involves special understanding, patience and empathy. I loved working with seniors – they’ve lived extraordinary lives, and their house’s contents tell that story. 
I had great satisfaction ensuring that our crews took care of them as they entered the next phase of their lives.

With the warmer temperatures starting to appear on our weather forecasts and Match #2 of the TGL Golf championships on tonight, everyone is wound up and wanting to get out on the golf course. We’ve actually had folks checking in to see when our golf registration will be ready. I am happy to say that we will have registration ready to go in the next newsletter. You can circle your calendar now for Monday, September 29th.  We’re going later this year so that we aren’t conflicting with other conferences and golf tournaments.  Just think – you can get an extra three weeks of practice in!

Of course, CAM’s Spring Training promo is well underway. Whether it’s viewing the free videos for training your crew members and salespeople, getting the Canadian Professional Mover designation, or accessing the dozens of other resources we have available, the education section of the website has been super busy. And three webinars are queued up for April and May. Don’t forget to get signed up for those. More information is below in the education section.

Our main focus these past few months has been on firming up details with the conference.  As we were leaving the awards banquet last year in Mississauga, 'We’re going to Kingston' could be heard throughout the hallways as attendees were excited about learning of 2025's conference location. Look for that launch in April/more info to come soon.  

And with Spring just around the corner, it’s time to finish planning for May is Moving Month. If you haven’t already, don’t forget to get your “I am CAM” clip into us. We’re getting the social posts done now and would love to include you.

Welcome Movd!

Through our intuitive platform, moving companies can:
•    Consolidate shipments by filling empty truck and container space.
•    Book ocean freight with ease, with plans to expand into truck and air freight.
•    Bi-weekly updates adding more features to drive value for users.

By leveraging smart technology and industry collaboration, Movd helps movers increase profitability, efficiency, and customer satisfaction. 

Contact:
Tabish Raza, Founder, Movd Technologies Inc.
T: 202-738-1886
E: tabish@getmovd.com

Paws En Route

Paws is IPATA and IATA certified for pet travel and has partnerships with all of the major airline carriers worldwide including Air Canada, WestJet, CargoJet, British Airways, Emirates, KLM, Air France, Qatar airways and many others.  Paws services include planning and logistics for ground and air pet transportation within Canada, cross border and internationally.  Paws also has a pet travel nanny service and a customs broker service for pets arriving from international destinations.  The company has been featured in major publications and the media including Financial Post, Toronto Star, Toronto Life, CAA and more.

Dacia recently sat down with Nancy to discuss their services and general information about moving pets.  You can watch this 11-minute conversation here.

 
For more information, contact Dacia.
T: 416-303-7261
E: info@pawsenroute.com
A: 23 Brumell Ave, Toronto (York), ON M6S 4G3

Moving Seniors Safely – March 24-31, 2025

The Moving Seniors Safely program is designed to support seniors through the moving process, addressing unique challenges such as downsizing, decluttering, and avoiding scams. It provides practical tips and resources to help seniors research future living options, communicate effectively with loved ones, and ensure a safe and reliable moving experience. Our message is that by partnering with trusted moving companies, seniors can navigate the complexities of moving with confidence, ensuring a stress-free transition to their new home. 

We have lots of new content for Moving Seniors Safely week, including a whole new line of social media posts and short videos that you can pass along to your customers.  If you do not have content of your own, please feel free to use ours.  We can even co-brand some of it with you if you’d like. 

Why not take a peek at what’s there when you’re finished scrolling through the newsletter?  

CAM Webinar - A Beginner's Guide to Estimating

When:  Thursday, April 10, 2025 1:00 PM (ET)

Cost:  Free to CAM members, $30 for non-members

A timely webinar for moving coordinators and estimators looking to understand and master the art of household goods surveying. This webinar will cover the key methods—cubic feet, weight, and hours —while providing essential tips on conversions and accurate planning. Whether you're new to the industry or refining your skills, this webinar will help you create reliable estimates with confidence.

To register, click here.

CAM Webinar - Moving Technology Landscape: What is Out There to Digitalize Your Business

When:  Monday, April 14, 2025 1:00 PM (ET)
Cost:  Free to CAM members, $30 for non-members

In this session, Ramiro Quiros of MovingTech.ai will guide you through the latest off the-shelf software solutions designed specifically for the moving industry.  Learn about the different types of software - from scheduling and logistics to customer management - and understand how these solutions can help you embark on your digital transformation journey.  Gain practical insights into evaluating, selecting, and integrating these tools to streamline your business processes and drive efficiency.  Learn how these solutions work, what to look for when deciding on one, and how to onboard them.

To register, click here.

CAM Webinar - AI in Moving - Practical use cases

When:  Thursday, May 22, 2025 1:00 PM (ET)
Cost:  Free to CAM members, $30 for non-members

Explore how current off-the-shelf artificial intelligence tools can be a game changer for moving companies.  This session introduces real-world AI applications - from analytics to content generation and automation.  Ramiro Quiros of MovingTech.ai will share practical examples and actionable tips to help you implement AI solutions that improve decision-making and streamline operations.

To register, click here.

CAM Members Can Now Get Some Spring Training In!

In preparation for peak season, CAM has some great education resources available to all active CAM members. Get your team ready!

PRODUCT SPOTLIGHT

Your employees are the lifeblood of your organization. Their knowledge and expertise are crucial to your company’s success and it takes time and effort to amass both. The good news is that most employees are willing — even eager — to learn and grow professionally. 

Investing in learning programs can help your organization and team members enjoy the many benefits of employee development.

6. Boosting employee engagement 

More than four in five employees (83%) say that improving their skills is one of their top priorities. While 88% are already putting a significant amount of time and effort toward this goal, offering development support can help you boost employee engagement.

Investing in your team members’ development demonstrates your organization’s commitment to their growth and success, motivating them to go above and beyond in their work. In fact, Gallup found that development is a top driver of employee engagement.

Organizations often see further benefit by pairing learning opportunities with internal mobility. Employees who move into new jobs within their organization are 3.5x more likely to be engaged than those who stay in their current roles. 

Boosting employee engagement comes with additional benefits of its own. For example, higher employee engagement can lead to lower turnover, higher productivity, higher customer engagement — and higher profitability.

Stay tuned for part 7 on Cultivating a more appealing company culture coming in the next issue.

Getting Ready to Hire?  Careful About How You Offer the Job!

HCAMag.com, October 11, 2024

'If you send a bare-bones offer letter and the employee accepts, you're stuck with that,' says lawyer offering tips for HR folks.

A recent British Columbia Supreme Court ruling in Adams v. Thinkific Labs Inc. highlights the importance of comprehensive employment offer letters. Madeline Adams accepted an initial offer lacking termination clauses, and a subsequent document with these clauses was deemed unenforceable due to a lack of fresh consideration.

This decision warns employers that initial offer letters are often binding contracts. Employers should include all necessary terms from the start to avoid legal issues.

FMCSA New Blood Pressure Targets

Penske Bulletin, February 21, 2025

Truck drivers tend to live sedentary lifestyles, and sitting for 10 hours (or more) a day raises the risk for both heart attacks and strokes.  For this reason, groups like the Federal Motor Carrier Safety Administration (FMCSA) now require drivers to meet new blood pressure targets during their Department of Transportation (DOT) physicals.

There is a massive handbook you can leaf through, but it boils down to this :

To keep your blood pressure in check :
1.    Move more often
2.    Watch what you eat
3.    Cut the nicotine
4.    Ease your mind
5.    Get enough sleep
6.    Go see a doctor

EV Charging Expo 2025 - CAM Discount Available

Expo:  May 14-15, 2025, Toronto

Now in its third year, the EV & Charging Expo brings together over 2000 registered delegates representing over 800 organizations to drive the transition to zero-emissions transportation and electrification.  Their audience cuts across sectors, including municipalities, utility fleets, delivery companies, educational institutions, parking lots, ports, real estate developers and more.  The Expo experience includes 100+ speakers over 2 days sharing expertise and case studies, a Ride & Drive with commercial-suitable electric vans, cars and trucks, and a giant exhibit hall featuring vehicle displays, charging hardware and other products and services focussed on electrification. 

Once again, CAM has been offered an exclusive $100 discount on each Expo Pass.  When registering, use the code CAM100 to receive the discount.  Register at this link. 

Cargo Theft Surges in Canada

Trucknews.com, February 25, 2025

Cargo theft remains a growing concern in Canada, with Ontario accounting for 85% of all reported incidents in 2024, according to Overhaul’s newly released annual cargo theft report, that summarizes and analyzes theft data collected in 2024 across Canada and the U.S.

The Greater Toronto Area (GTA) remains the country’s biggest hotspot, while the remaining 15% of thefts were spread across British Columbia (5%), Saskatchewan (4%), Alberta (3%), Quebec (1%), New Brunswick (1%), and Newfoundland (1%).

In fact, cargo theft in the Greater Toronto Area’s Peel Region has taken a disturbing turn, placing it third in North America for high cargo theft activity behind California and Florida. 

Social Media Connections

Have you liked us yet?

MovingTech.ai

Choosing a Mover Pamphlet Available

New PAIMA Board Member Jay Ryan

Penske Updates Delivery Policy for Rental Vehicles

Effective February 25, 2025, Penske will no longer offer rental vehicle deliveries to customer locations. This change was made to ensure the safety of both customers and staff, as well as to reduce legal liability associated with these deliveries.

In an email from Ryan Fraser, Executive Account Manager – Rental, he reiterates that Penske appreciates “your continued business partnership and the trust you place in our services. For any questions or further assistance, please do not hesitate to reach out to me or our Penske 1 Team.  Thank you for your understanding and for choosing Penske for all your transportation needs.”  Ryan can be reached at 416-871-0963 or ryan.fraser@penske.com.

Moving Seniors Safely – Essential Tips for Safe Transitions

As Canada faces a "silver tsunami" with a projected 68% growth in the senior population over the next two decades, CAM and the Canadian Association of Retired Persons (CARP) have joined forces for the 4th year to raise awareness about the challenges seniors face during relocation, including managing emotional stress, involvement of the family or an advocate, and the importance of choosing a trusted mover.

Together, we are providing practical tips and insights through information sessions and online resources to help seniors, and their families, manage the moving process effectively.  

The Moving Seniors Safely (MSS) campaign offers several key benefits to seniors and their families:

•    Proactive Planning: The campaign encourages seniors to be proactive in planning their moves, including researching future living options, communicating with loved ones, and organizing belongings.
•    Awareness of Moving Scams: It raises awareness about common moving scams, helping seniors avoid financial risks by identifying red flags such as low-ball pricing and large upfront payments.
•    Access to Reliable Movers: The campaign connects seniors with trusted and reliable moving companies through CAM, ensuring safe and secure relocation experiences.
•    Emotional Support: It provides emotional support and resources, acknowledging the emotional challenges of downsizing and moving, offering webinars and counseling to help seniors navigate these transitions.
•    Comprehensive Resources: The campaign offers a wealth of practical tips and insights through online resources, including Q&A webinars and a dedicated section on the CAM website.

The Moving Seniors Safely promotion will run from March 24-31, 2025, with a live Q&A webinar on Facebook at 2:00 pm on March 26, 2025.  This event tends to be very popular and results in a spike in activity on the CAM website with folks researching movers’ sections. 

CAM will be posting daily advice on social media and encourage you to share with comments about your own commitment to helping seniors on your pages.  We will also be directing folks to our very popular Moving Seniors Safely webpage. 

 
This is by far the most expansive public campaign CAM does and over the next few weeks the MSS page will be reorganized as there is a lot of new content being edited and added.

Shining as a Certified Professional Mover

Canadian Association of Movers, March 11, 2025

Build a Strong Reputation

A solid reputation is built over time through:
1.    Consistent actions
2.    Accountability
3.    Positive treatment of others

People tend to prefer doing business with those they know, like, and trust. This preference often leads to:

•    Customer loyalty
•    Repeat business
•    Referral partnerships

A strong reputation will set a company apart from its competitors.  It can even attract top talent to your company, as people are drawn to successful teams with strong values and positive work cultures.

Your Reputation in the Moving Industry

In the moving industry, reputation is particularly critical. Consumers entrust movers with all their valuable possessions, which often hold significant emotional and financial value.  A strong reputation, partnered with your CAM certification, reassures customers that their belongings will be handled with care and professionalism.

Positive online reviews and word-of-mouth recommendations, as well as positive and engaging social media posts, are helping moving companies stand out in a competitive market. It goes without saying that customers are more inclined to choose a moving company with high ratings and compelling testimonials.

Overcome Industry Challenges

We know that the moving industry often faces negative press due to rogue operators and bad actors, making consumers cautious. A strong positive reputation and an association with CAM helps our legitimate movers differentiate themselves from scam operators who are known for overcharging, mishandling belongings and holding possessions "hostage."  

•    Engage with the consumer through social media
•    Participate in community events
•    Promote your CAM membership

By maintaining integrity, transparency, promoting successes through 5-star reviews, having positive and engaging social media posts, as well as a strong community presence, reputable moving companies like you can continue to raise industry standards.

The Benefits of Employee Development 

Your employees are the lifeblood of your organization. Their knowledge and expertise are crucial to your company’s success and it takes time and effort to amass both. The good news is that most employees are willing — even eager — to learn and grow professionally. 

Investing in learning programs can help your organization and team members enjoy the many benefits of employee development.

5. Increasing employee retention

Two out of three employees have considered leaving their job because there aren’t enough opportunities for skills development or internal mobility. Turnover is expensive, especially when you factor in recruiting, onboarding, and lost opportunity costs.

Most organizations (93%) are concerned about retention and “providing learning opportunities” is the No. 1 thing employers are doing to reduce voluntary turnover. Offering development opportunities demonstrates your organization’s commitment to an employee’s long-term success, making your team members more likely to stay. In fact, 94% of employees say they would stay at a company longer if it invested in their professional development.

 
Rewarding employees with career advancement opportunities as they learn new skills can further boost retention. An employee who has made an internal move has a 75% likelihood of staying with their company after two years. This drops to 56% for employees who haven’t changed roles.

Stay tuned for part 6 on boosting employee engagement coming in the next issue.

2025 State of Moving: Trends, Benchmarks & Growth Opportunities

How AI Can Be Used to Increase Efficiency in the Workplace

 
Artificial intelligence is playing an increasingly important role for smaller HR teams, helping them save time, make better decisions, and improve employee engagement.

Should Employers Ban “Bring Your Own AI”?

Individual productivity AI tools, such as conversational agents ChatGPT and digital assistants, are rapidly being adopted by employees in most industries. But due to security risks, some organizations are banning any unsanctioned use of “bring your own AI” (BYOAI).

Because of the “broad nature” of BYOAI tools, employees risk exposing their employers to data loss, intellectual property leakage, copyright infringement, and security breaches.

Legal Disclaimer

The Canadian Association of Movers and/or any of its staff or members cannot and will not accept any legal responsibility for the accuracy of the information and details given in this newsletter which information has been obtained or given in good faith.

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Canadian Association of Movers (CAM)

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